Privacy policy

Pawfectlymine is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act and the Australian Privacy Principles (APPs).

 

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, postal address, and telephone number.
  • Payment Information: Details required to process payments, such as credit card numbers or other financial information. Please note that we do not store full credit card details on our servers.
  • Account Information: Username and password for your Pawfectlymine account.
  • Transaction Information: Details about the products you purchase and your order history.
  • Communication Data: Records of your communication with us, such as emails or messages sent through our website.
  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access our website.
  • Marketing Preferences: Your preferences in receiving marketing from us and our third parties.
  • Information about your pet: While not always required, you may voluntarily provide information about your pet (e.g., name, type of pet, breed) to receive more tailored product recommendations.

 

2. How We Collect Your Personal Information

We collect personal information directly from you when you:

  • Create an account on our website.
  • Place an order.
  • Subscribe to our newsletter.
  • Contact our customer service team.
  • Participate in a survey, competition, or promotion if any.
  • Use or interact with our website.

We may also receive some technical data about you from third-party analytics providers like Google Analytics or from advertising networks.

 

3. Why We Collect and Use Your Personal Information

We collect, hold, and use your personal information for the following purposes:

  • To process and fulfil your orders and transactions.
  • To provide you with customer support.
  • To manage your Pawfectlymine account.
  • To communicate with you about your orders, products, services, and promotions.
  • To improve our products, services, and website.
  • To personalise your shopping experience and provide you with targeted product recommendations.
  • To send you marketing and promotional communications (if you have opted-in).
  • To comply with our legal obligations and to resolve any disputes.
  • For internal research, analytics, and business reporting.

 

4. Disclosure of Your Personal Information

We may disclose your personal information to third parties for the purposes outlined in this policy, including:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processors shipping and logistics providers) and IT and web hosting providers. These third parties are only permitted to use your information for the specific purposes we have engaged them for.
  • Marketing and Analytics Partners: We may share de-identified or aggregated data with marketing partners and analytics providers to help us understand our customers and improve our advertising.
  • Legal Requirements: We may disclose your information if required by law or a government authority, or to protect our rights or property.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

 

5. Overseas Disclosure

While Pawfectlymine is based in Australia, some of our third-party service providers (such as web hosting or email marketing platforms) may be located outside of Australia. When we disclose your personal information to an overseas recipient, we take reasonable steps to ensure that they handle your information in a manner consistent with the Australian Privacy Principles.

 

6. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance your experience. A cookie is a small text file stored on your computer's hard drive. We use cookies to:

  • Remember your preferences and items in your shopping cart.
  • Analyse website traffic and usage patterns.
  • Provide personalised content and advertising.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

 

7. Data Security

We are committed to protecting the security of your personal information. We use a range of physical, technical, and administrative safeguards, including:

  • Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our website.
  • Access controls to limit who can access your personal information.
  • Regular security audits and updates.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

 

8. Accessing and Correcting Your Personal Information

Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request that we correct any inaccurate, incomplete, or out-of-date information.

To make a request, please contact our Privacy Officer using the details below. We will respond to your request within a reasonable timeframe and may charge a reasonable fee for providing access if it requires significant time and resources.

 

9. How to Make a Complaint

If you have a complaint about how we have handled your personal information, please contact our team. We will investigate your complaint and respond to you in writing within 14 days.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us on support@pawfectlymine.com

 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The most current version will always be posted on our website. We encourage you to review this policy periodically. Your continued use of our website after any changes indicates your acceptance of the new Privacy Policy.